General

We have created a variety of communication materials to help you learn about the benefit programs. This site is a great online resource. In addition to these FAQs, you'll find other helpful information here like a learning video, a recording of the enrollment meeting, the Medical Match Up interactive feature that can help you see which medical plan could be right for you and your family.

What if I have questions about my benefit options?

We know that you may have questions about your benefits. That‚Äôs why the Retail Benefits Helpline is here to help you! The Retail Benefits Helpline offers you a variety of services. The benefits helpline will help you:

Get answers to your questions about benefits and Open Enrollment
Find a network doctor using the Provider Finder^®
Order medical ID cards
Confirm eligibility

These frequently asked questions (FAQs) provide only an overview of benefit changes and clarifications effective Jan. 1, 2025. The respective plan documents and policies govern your rights. You should rely on this information only as a general summary of some of the features of the plans and policies. In the event of any difference between the information contained herein and the plan documents and policies, the plan documents and polices will supersede and control over these FAQs. The Partnership expressly reserves the right at any time and for any reason to amend, modify or terminate one or more of the plans or policies described in these FAQs.

QUESTIONS?

Info Center

We know that you may have questions about your benefits. We’re here to help you! The Benefit Advocate Center offers you a variety of services. When you have a question, need to file a claim, or search for a doctor, you will reach out to Collective Health.